Novant Health MyChart: Your Comprehensive Guide to Managing Healthcare Online

In the digital age, managing healthcare has become more accessible and convenient than ever before. Novant Health MyChart is a prime example of how technology can streamline the process of managing health records, appointments, and communications with healthcare providers. This comprehensive guide will delve into the various features of Novant Health MyChart, its benefits, how to use it effectively, and frequently asked questions to ensure you can make the most of this powerful tool.

What is Novant Health MyChart?

What is Novant Health MyChart

Novant Health MyChart is an online portal that allows patients to access their personal health information securely. This digital tool is designed to enhance patient engagement by providing easy access to health records, test results, appointment scheduling, and direct communication with healthcare providers.

Key Features of Novant Health MyChart

  • Access to Health Records: View your medical history, medications, immunizations, and test results.
  • Appointment Scheduling: Schedule, reschedule, or cancel appointments with ease.
  • Direct Communication: Send secure messages to your healthcare providers.
  • Prescription Management: Request prescription refills and view medication history.
  • Billing and Payments: View and pay your medical bills online.
  • Health Reminders: Receive reminders for upcoming appointments, screenings, and vaccinations.
  • Proxy Access: Manage health information for your family members with their consent.
  • Telehealth Visits: Conduct virtual visits with your healthcare provider.

Benefits of Using Novant Health MyChart

Using Novant Health MyChart offers numerous advantages that can significantly improve your healthcare experience.


  • 24/7 Access: Access your health information anytime, anywhere.
  • Efficient Communication: Quickly get in touch with your healthcare providers without waiting for a callback.
  • Streamlined Processes: Manage appointments and prescriptions without having to visit the clinic.


  • Informed Decisions: Having access to your health records enables you to make informed decisions about your care.
  • Active Participation: Engage actively in your healthcare by tracking your progress and managing your health data.

Improved Health Outcomes

  • Preventive Care: Receive timely reminders for preventive care, such as vaccinations and screenings.
  • Chronic Disease Management: Monitor and manage chronic conditions more effectively with easy access to health records and communication tools.

How to Sign Up for Novant Health MyChart

How to Sign Up for Novant Health MyChart


Before signing up, ensure you meet the eligibility criteria:

  • You must be a patient of Novant Health.
  • You must have a valid email address on file with Novant Health.

Registration Steps

  1. Receive an Activation Code: You can get an activation code during your visit to a Novant Health clinic or hospital. Alternatively, you can request an activation code online.
  2. Visit the MyChart Website: Go to the Novant Health MyChart website and click on the “Sign Up Now” button.
  3. Enter Your Activation Code: Input the activation code you received.
  4. Verify Your Identity: Provide personal information to verify your identity.
  5. Create a Username and Password: Set up your login credentials.
  6. Accept the Terms and Conditions: Read and accept the user agreement.

Mobile App

For added convenience, download the MyChart app from the Apple App Store or Google Play Store. The app provides all the functionalities of the website with the added convenience of mobile access.

Navigating Novant Health MyChart

Dashboard Overview

After logging in, you’ll be greeted by the MyChart dashboard, which provides a snapshot of your health information and quick access to key features.

Health Records

  • Medical History: View your past medical procedures, diagnoses, and treatment plans.
  • Test Results: Access your lab results as soon as they are available.
  • Immunizations: Keep track of your immunization history.


  • Schedule Appointments: Book appointments with your healthcare providers directly from MyChart.
  • View Upcoming Appointments: See all your scheduled appointments at a glance.
  • Appointment Reminders: Set up reminders for your appointments to ensure you never miss one.


  • Send Messages: Communicate with your healthcare team securely.
  • View Message History: Access past communications for reference.

Prescription Management

  • Refill Requests: Request prescription refills without having to call your pharmacy.
  • Medication List: View a comprehensive list of your current medications.

Billing and Payments

  • View Bills: Access your medical bills and see the details of each charge.
  • Make Payments: Pay your bills securely online.

Proxy Access

  • Manage Family Members’ Health: If you have consent, manage the health records of your children or other family members.

Telehealth Visits

  • Schedule Virtual Visits: Book and conduct telehealth appointments from the comfort of your home.
  • Technical Requirements: Ensure your device meets the necessary technical requirements for a smooth virtual visit.

Tips for Using Novant Health MyChart Effectively

Tips for Using Novant Health MyChart Effectively

Keep Your Information Updated

  • Personal Information: Regularly update your contact information to ensure you receive important notifications.
  • Health Information: Inform your healthcare provider of any changes in your health status or medications.

Set Up Notifications

  • Email Alerts: Enable email alerts for new messages, test results, and appointment reminders.
  • Mobile Notifications: Use the mobile app to receive push notifications for real-time updates.

Utilize the Messaging Feature

  • Clear Communication: Be specific and concise when sending messages to your healthcare team.
  • Follow-Up: Use the messaging feature for follow-ups on your health concerns or after appointments.

Prepare for Appointments

  • Review Records: Before an appointment, review your health records and note any questions or concerns.
  • List Medications: Have a list of your current medications handy during appointments.

Explore Health Education Resources

  • Educational Materials: Access health education resources available on MyChart to stay informed about your conditions and treatments.

Frequently Asked Questions (FAQs)

How Secure is My Information on MyChart?

Novant Health MyChart uses advanced security measures, including encryption and secure login procedures, to protect your personal health information. Your data is safeguarded in compliance with HIPAA regulations.

Can I Access MyChart from Multiple Devices?

Yes, you can access MyChart from multiple devices, including your computer, smartphone, and tablet. Ensure you log out after each session, especially on shared devices, to maintain security.

What Should I Do if I Forget My Password?

If you forget your password, use the “Forgot Password” link on the MyChart login page. Follow the prompts to reset your password. You may need to answer security questions or verify your identity through your email or phone.

How Do I Request Proxy Access for My Family Members?

To request proxy access, log in to your MyChart account and navigate to the “Request Access” section. You will need to provide information about the family member and their consent. Proxy access can be particularly useful for managing the healthcare of children or elderly parents.

Is There a Fee for Using MyChart?

No, Novant Health MyChart is a free service provided to patients. There are no fees associated with accessing your health information, scheduling appointments, or using any of the features available on MyChart.

Can I Use MyChart for Emergency Situations?

MyChart is not intended for emergency use. If you have a medical emergency, call 911 or visit the nearest emergency room. For urgent health concerns that are not emergencies, use the “Request an Appointment” feature to see your healthcare provider as soon as possible.

How Often is My Information Updated on MyChart?

Your health information on MyChart is updated in real-time. Test results, appointment details, and other medical records are available as soon as they are entered into the Novant Health system.

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Novant Health MyChart is a powerful tool that enhances the healthcare experience by providing patients with easy access to their health information and direct communication with their healthcare providers. By utilizing the features of MyChart, you can take an active role in managing your health, leading to better health outcomes and a more streamlined healthcare experience.

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